TERMS &
CONDITIONS
- Acceptance: All orders accepted by the company will be subject to these conditions of sale.
- Pricing: All prices quoted are valid for 14 days and are exclusive of Value Added Tax (unless stated otherwise). Delivery and installation charges shall be payable in addition to the price of the goods. Prices are subject to change at any time, without prior notice, although every effort is made to maintain them.
- Pre-orders: 50% of the total invoice is due when order is placed. This is a non-refundable deposit, to secure stock & enable production. The balance will be due before delivery. All goods remain property of Fort Fitness, until full payment has been made.Customer is to pay in full once equipment is available and before delivery.Once payment has been cleared in our bank account, we will then deliver.A grace period of two weeks will be granted to allow for payments to be made.If the customer cannot accept delivery due to whatever reason, he/she is still liable for the full price of the equipment as per the invoice and the agreed delivery date.If the customer cannot accept delivery and requires equipment to be stored by Fort Fitness, he/she will be liable for storage fees per week that it is held, after the grace period of two weeks, over and above the full payment.The storage fees will be based on the quantity of equipment and will be quoted at the time.
In the case of storage during the two week grace period, if the order is more than half of a 20ft container and requires an unpack at our warehouse and then reloading to deliver again,
there will be a fee associated with the unpacking and additional delivery.
If the client cannot pay within the two week period, once the equipment is available, Fort Fitness has the right to cancel the order without any recourse, as the initial deposit is non-refundable.
In the case of custom orders where specific/unique colours/finishes are required, 100% of the invoice total is required before the order is placed.
- Payments: Customer is to pay in full once equipment is available and before delivery.Once payment has been cleared in our bank account, we will then deliver.
- Warrantee: All equipment frames come with a 5 year warrantee. Cables, bearings and other moving parts have a 2 year warrantee. Electronic items have a 1 year warrantee. All equipment will be repaired or replaced during the above stated time frames at no fee to the buyer, unless the equipment breakage was due to the negligence/fault of the buyer. If the buyer is at fault for the damage caused, they will bear the cost of the repairs/replacements. After the above stated periods, repairs and replacements will be the responsibility and cost of the buyer. Fort Fitness may then enter into a new agreement with the buyer to service or maintain the equipment. Rust will not be covered. The buyer will need to inspect the equipment for rust and approve the equipment upon delivery. External factors, such as rain or humidity, can cause rust to the equipment at any time, and Fort Fitness will not cover this.
- Injury/loss: Fort Fitness will not be responsible for any injury or loss caused to anyone due to equipment usage. Whether the loss or damage is from equipment failure, whatever the reason may be, or the negligence of the user, Fort Fitness removes itself from all liability. Once the equipment is delivered and the client accepts the equipment, any injury/loss that may occur as a result of using the equipment will be the client’s responsibility.
- Delivery: The delivery time stated is an estimate only and shall not be considered a contractual obligation. The company shall not be liable for any loss or damage sustained by the buyer due to the company’s inability to maintain the delivery times so stated. The goods will be at the buyers risk when delivered to the buyer. The company’s obligation to deliver goods is subject to circumstances beyond the company’s control as (but not limited to) strike, floods, fires, machine breakdown or any other conditions of force majeure.
- Delivery & Installation Charges: Fort Fitness will be responsible for the delivery of all orders to all clients, unless otherwise agreed to with clients. Certain pieces of equipment are fully assembled. Certain pieces of equipment require assembly by the buyer and may or may not be accompanied with usage instructions. Certain pieces of equipment require assembly by Fort Fitness. Delivery charges will be additional, based on the location. Installation, if required, will be at standard fees based on the pieces of equipment purchased.
- Specifications: All technical data, dimensions, weights, colour, etc., stated on the website & catalogue are a guide only, and no guarantee is given or implied that goods will conform in absolute detail to the descriptions and illustrations. The company reserves the right to amend specifications and to withdraw goods from its product portfolio without prior notice.
- Cancellation: You may cancel your order before your order is shipped. If you cancel your order, you will not be refunded the 50% deposit paid when the order was made.
- Returns/Refunds: You may not return or refund purchased items. If an item is defected upon purchase, the purchaser has 24hrs to confirm with Fort Fitness that there is an issue. Fort Fitness will either replace or repair the item. Should Fort Fitness not be able to satisfy the customer within two weeks, Fort Fitness will then refund the buyer for the full purchase price. If the item requires replacement or repair at a later stage, the guarantee terms and conditions will be followed.
- Delivery timings– Once an order is placed, the production and delivery time can be anything between 1-16 weeks. If stock is on hand, delivery and installation will be made within two weeks. If the stock is made-to-order, still in production or on sea, the delivery timing will increase. Should the delivery timing exceed 16 weeks, the client is entitled to a refund on his/her order